This Shipping Policy applies to all orders placed on our website for delivery to the United States, European Union member states, and other approved Western regions. It is designed to comply with international e-commerce trading rules and local consumer protection regulations. By completing a purchase on our site, you agree to the shipping terms outlined below.
1. Order Processing Schedule
All orders are processed and prepared for shipment within 1 to 3 business days after successful payment verification. Business days exclude weekends, public holidays, and official regional holidays. Orders submitted during non-business hours or holiday periods will be processed on the next available business day.
During peak shopping seasons, promotional events, or temporary inventory adjustments, order processing may experience a slight delay of 1–2 business days. Once your order is dispatched, you will receive an automated shipping confirmation email containing your unique tracking number and real-time logistics inquiry link.
2. Shipping Coverage & Carriers
We currently provide standard international shipping services to the United States and all European Union countries. We reserve the right to suspend or restrict shipping to specific territories due to local logistics bans, customs restrictions, or force majeure conditions without prior notice.
We cooperate with reputable international logistics providers and local postal services across Europe and America to ensure stable and secure delivery. The final shipping carrier will be automatically assigned based on your delivery region, package specifications, and current logistics efficiency. Carrier selection is not customizable by customers.
3. Estimated Delivery Time
Delivery times are estimated from the date your order leaves our warehouse and are counted in business days. The below timeline is for reference only and does not constitute a guaranteed delivery date:
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United States: 7–15 business days
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European Union Countries: 8–18 business days
Delivery delays may occur due to customs clearance inspections, extreme weather, local terminal distribution backlogs, peak shipping periods, and other uncontrollable external factors. We are not liable for minor delays caused by objective logistics circumstances.
4. Shipping Fees & Free Shipping Terms
All shipping fees are calculated automatically at checkout based on your delivery destination, package weight, volume, and final order value. All logistics costs are clearly displayed before payment, with no hidden fees.
We offer free standard shipping for orders that meet the minimum order threshold displayed on our website. The free shipping standard is subject to occasional updates per regional market policies and promotional activities. Expedited shipping options may be available for eligible regions with additional service fees shown at checkout.
5. Customs Duties & Taxes
International shipments may be subject to local import duties, value-added taxes, customs clearance fees, and other statutory charges imposed by the destination country. Customers are solely responsible for all applicable customs fees and taxes.
We do not pre-pay, cover, or reimburse any import-related fees. Any customs detention, delivery failure, or return caused by unpaid duties or incomplete customer documentation shall be the sole responsibility of the customer.
6. Order Modification & Shipment Changes
You may modify your shipping address, contact information, or cancel your order free of charge before it is processed and shipped. Once the order enters packing and shipment status, no modifications or cancellations will be accepted.
We are not responsible for delivery failures, package loss, or extra shipping costs resulting from incorrect or incomplete address information provided by customers.
7. Lost, Stuck or Damaged Shipments
Customers may track their package status anytime using the provided tracking number. If your package is confirmed lost by the logistics carrier, stuck in transit for an abnormally long period, or arrives with severe transit damage, please contact our support team within 5 business days of the estimated delivery date to file a verification request.
After successful verification with the logistics provider, we will offer eligible solutions including free reshipment or full refund. Minor surface package wear that does not affect item usability is not eligible for compensation.
8. Undeliverable & Returned Packages
Packages that cannot be successfully delivered due to incorrect addresses, customer refusal to accept delivery, unclaimed status, or voluntary customer return will be returned or disposed of per logistics regulations. All resulting return shipping fees, secondary delivery costs, and handling fees shall be borne by the customer.
9. Force Majeure
We are not responsible for shipping delays, package damage, or loss caused by uncontrollable force majeure events, including natural disasters, severe weather, policy adjustments, customs rule changes, logistics service suspensions, and other objective emergencies.
10. Policy Updates
We reserve the right to revise and update this Shipping Policy at any time to adapt to business adjustments and legal requirements. The latest version will be published on this page and take effect immediately. Continued use of our website and placement of orders constitutes acceptance of the updated policy terms.
11. Contact Information
If you have any questions regarding shipping time, fees, tracking issues, or policy clauses, please reach out to our customer support team via the website support channel. We will respond to all valid inquiries within 24 to 48 business hours.