This Return & Refund Policy governs all return, exchange, and refund requests for orders placed on our website, serving customers across the United States, European Union, and other eligible Western regions. This policy is formulated in compliance with local consumer protection laws, including the EU Consumer Rights Directive and relevant US state consumer regulations. By placing an order, you acknowledge and agree to the terms below.
1. General Return Eligibility
We offer a 30-day return window for all eligible orders, calculated from the date you receive your package. To qualify for a return or refund, the following requirements must be met:
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The return request is submitted within 30 calendar days of delivery confirmation.
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All returned items must be unused, unwashed, undamaged, and in original new condition, with all original packaging, tags, and accessories intact.
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The items are not classified as non-returnable goods specified in this policy.
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Proof of purchase (order number, payment record) must be provided for verification.
We reserve the right to reject return requests that do not meet the above eligibility standards.
2. Non-Returnable Items
For hygiene, safety, and policy compliance reasons, the following items are final sale and cannot be returned or exchanged:
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Items with broken seals, opened packaging, or signs of personal use.
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Customized, personalized, or specially ordered goods.
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Discounted clearance items, promotional bundle products, and free gift items.
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Items damaged due to customer improper use, artificial damage, or long-term wear and tear.
3. Valid Return Reasons & Liability Rules
3.1 Our Responsibility (Full Refund & Free Return)
We take full responsibility for the following situations, covering full product refunds and corresponding return shipping fees:
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Wrong item shipped or incorrect product specifications.
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Manufacturing defects, quality flaws, or functional damage existing before delivery.
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Severe damage, breakage, or loss of core parts during transit.
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Significant inconsistency between received items and official product descriptions.
3.2 Customer Personal Reasons (Self-Paid Return)
If you request a return due to personal preference, including but not limited to inappropriate size, unsatisfactory style, accidental wrong order, or change of mind, the return shipping fees and related handling fees shall beborne by the customer. We will issue a product value refund after receiving and inspecting the returned items.
4. Return Process
Please follow the official process to submit a return request; unauthorized returns without official confirmation will not be accepted:
Step 1: Contact Customer Service Submit your order number, return reason, and relevant photos or videos (product condition, packaging, logistics proof) via our website support channel within the valid return period.
Step 2: Wait for Official Approval Our team will review your request within 1–3 business days and send you a confirmed return authorization and return address. Do not send returns before obtaining official approval.
Step 3: Ship Back the Package Pack the items completely and securely, send the package via trackable logistics, and retain the tracking number and shipping receipt for verification.
Step 4: Inspection & Refund Processing We will inspect the returned items within 3–5 business days after receiving your package. Eligible requests will be processed for refund or exchange immediately.
5. Refund Rules & Processing Time
5.1 Refund Amount Standard
For returns caused by our liability, we will provide a full refund of product value + reimbursed return shipping fees. For customer personal reason returns, only the product payment amount will be refunded; initial shipping fees and handling fees are non-refundable.
If part of the items in a bundle order are returned, the refund amount will be calculated proportionally according to the unit price of the goods.
5.2 Refund Cycle
After your returned items pass our inspection, the refund will be initiated within 1–5 business days. The actual arrival time depends on your payment method and financial institution processing rules:
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Credit/Debit Card: 5–10 business days
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Electronic Payment Wallets: 1–3 business days
6. Damaged & Defective Goods Solution
If you receive damaged, defective, or incorrect items, please contact our customer service within 5 business days of delivery and provide clear visual proof. You can choose between free reshipment, partial refund, or full refund according to the actual situation. We will not accept damage claims exceeding the valid feedback period.
7. Order Cancellation Policy
Customers can cancel orders free of charge before the order is processed and shipped. Once the order has been dispatched, cancellation applications will no longer be accepted, and you can only process returns after receiving the package.
8. Policy Updates & Explanation Right
We reserve the right to update and adjust this Return & Refund Policy at any time to comply with market and legal requirements. The latest policy will be published on the official website and take effect immediately. All orders are subject to the policy version valid at the time of order placement.
9. Contact Support
If you have any questions about return eligibility, refund progress, or policy terms, please contact our official customer service team through the website support channel. We will reply and resolve your issues within 24–48 business hours.